When you’re running a busy chimney sweep business, keeping up with customer communication can be a challenge. However, it’s important to realize the value of good customer communication. When it comes to a service-based business, communication can help you to land new customers, set up appointments, and ensure that the customers have a positive experience.
That doesn’t mean it’s easy, but The Sweeps App can help to improve your business’ communication.
Reference Important Customer Details
Good communication can be enhanced when you know important details about your customers, and The Sweeps App helps you to keep track of that information. With the App, you can record the type and number of chimneys in a customer’s home or building. When talking with the customers, you can reference this information, including the date of their last sweep, to provide them with better overall service.
Send Out Appointment Reminders
Appointment reminder calls are highly time-consuming, but they’re also necessary – and many customers appreciate the reminder. With The Sweeps App, you no longer have to spend time on those calls, yourself. Instead, the App will send out appointment reminder emails and SMS messages for you. It’s just one way that the App helps you to stay in touch with customers without spending too much time on your administrative tasks.
Stay On Schedule
Running behind? With the convenient App calendar, it’s easy to see your next appointment. Because the App stores all of your customers’ information, you can call them without having to ruffle through records to find the right contact number. Give your customers an update on when you’ll be by, and continue on with your work.
Keep Your Whole Team Communicating
When you’re running a multi-van sweeps business, it can be difficult to keep track of customer communications. But with The Sweeps App, all of your sweeps can have access to the App. This makes for easier and improved communication not just between your team and your customers, but also between the different members of your team. It’s easier for you to keep track of who is doing what, and to ensure that all customer communications receive a timely response.
Email Important Documents
At the end of an appointment, you can email digital chimney sweep certificates to your customers. And if they ever lose their certificates, all they have to do is email you. You can email out another certificate in just a few seconds, which is far easier than it would be if you had to mail out paper copies.
Good, timely communication will help your chimney sweep business to stand out from all of your competitors. Ready to give The Sweeps App a try? Then be sure to sign up for your free 30-day trial. It takes just a few minutes, and we don’t even require payment information to sign up.